Cancellation Policy
Last updated: April 2026
Before payment
You can cancel your reservation at any time before completing payment. There is no charge and no cancellation fee. Simply close the booking page or contact us to cancel.
After payment
Once payment has been processed, cancellation terms depend on the timing:
- More than 48 hours before pickup: Full refund minus a $25 processing fee.
- 24 to 48 hours before pickup: 50% refund of the rental amount. The security deposit is returned in full.
- Less than 24 hours before pickup: No refund on the rental amount. The security deposit is returned in full.
Modifying your reservation
Need to change your dates? Contact us and we will do our best to accommodate your request. Date changes are subject to vehicle availability. If the modification results in a shorter rental, the difference is refunded according to the cancellation tiers above.
Early returns
If you return the car before your scheduled return date, you are only charged for the days you actually used the vehicle. The difference is refunded to your credit card within 5 to 10 business days.
Extensions
Want to keep the car longer? Contact us before your scheduled return time. Extensions are subject to availability and charged at the same $65/day rate. We will update your reservation and charge the additional days to your card on file.
Security deposit
The $500 refundable security deposit is returned within 30 days of a clean vehicle return, regardless of the cancellation reason. Deductions may apply for excessive dirt, damage, or missing items.
No-shows
If you do not pick up the vehicle within 4 hours of your scheduled pickup time and do not contact us, the reservation is treated as a no-show. No refund is issued on the rental amount. The security deposit is returned in full.
Need to cancel or modify?
Contact us at (747) 777-3918 (call or text) or email support@frontiertesla.com.
Review our full terms of service.